Microsoft Customer Experience Solutions

Leveraging Microsoft Dynamics 365, Power Platform, and Argano solutions expertise to create more rewarding customer journeys

Putting your customers first

There is no better way to improve key customer experience metrics — customer satisfaction, net promoter score, lifetime value, average order value, first call resolution rates — than by empowering the customer. With Dynamics 365 Customer Service, Dynamics 365 Customer Insights-Data, Power Platform, and Argano’s cutting-edge CX Connect solution, you can provide each customer with the experience they demand. Put the custom into customer experience, and benefit from more satisfied customers and increased revenue. Click the button below to learn more about CX Connect.

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Transforming customer service with AI and copilot

The future of customer engagement is in seamlessly integrating AI-driven tools to boost efficiency and foster deeper interactions. Embracing Service Intelligence Everywhere is more than an operational upgrade; it's a strategic shift toward a more responsive agent and customer-centric approach. This ensures intelligent capabilities are available across all touchpoints such as: web, mobile, IVR, and emerging channels, so customers and agents can access the precise insights everywhere they are needed.

Evolve from a call center to a contact center

Omnichannel contact centers are a proven means to improving service and fueling engagement. Leverage Argano’s CX Connect to quickly benefit from a comprehensive solution reducing call-handling times by 70%, and improving first call resolution rates by 50% through the channel the customer prefers.

Powerful e-commerce solutions for B2C and B2B

Microsoft Dynamics 365 Commerce helps you optimize every customer touchpoint, including online sales, loyalty programs, and referrals. The solution extends beyond B2C, enabling B2B companies to use e-commerce functionality to help customers self-serve, restock, and create their own sales quotes. Argano’s consultants help you build commerce solutions that suit your customers’ needs and your strategic goals.

Microsoft Dynamics 365 is just the start

When you choose Argano as your partner for creating rewarding customer experiences, you benefit from deep expertise that goes beyond Dynamics 365. We create solutions across every major commerce platform — Shopify, Magento, other commerce and POS solutions, as well as leading back-end platforms. Our solutions are designed to align with your existing platforms, your current preferences, and your future needs.

View our report created in partnership with CX Network From tech to trend: How AI will shape CX in 2025 explaining how AI became essential to CX and how to mitigate the challenges that can arise regarding organizational culture and AI ethics. Learn abour real-world case studies and insights from Zurich Insurance Group, Nestlé, Fun.com, Allianz Commercial and Argano.

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