MICROSOFT AND ARGANO

Commerce Intelligence Everywhere

At Argano, we specialize in transforming Retail and CPG businesses by unlocking the full potential of Microsoft Dynamics 365 Commerce. In today’s environment, retailers must be more than efficient. They must be intelligent, adaptive, and customer-centric across every channel and device.

Our Commerce Intelligence Everywhere approach blends operational excellence with real-time insights to deliver AI-powered customer experiences leveraging Microsoft’s fully integrated retail platform. This includes the integration of Agent AI capabilities, enabling autonomous decision-making, personalized interactions, and proactive service across the customer journey. Together, we can empower your organization to operate smarter, serve faster, and grow stronger.

Unifying Commerce with Microsoft Dynamics 365

Microsoft Dynamics 365 Commerce offers a comprehensive suite that integrates all of the critical workloads of your business:

Store Operations

Transform the in-store experience by equipping staff with tools to streamline operations and deepen customer engagement at every touchpoint.

eCommerce (B2B and B2C)

Deliver seamless omnichannel customer engagement and online shopping experiences.

Supply Chain

Enhance supply chain visibility and efficiency.

Finance

Streamline financial operations with real-time insights and analytics.

Manufacturing

Optimize manufacturing processes for better productivity.

This unified platform ensures consistent and efficient operations across all channels, delivering a seamless experience for both your team and your customers.

Argano's Expertise in Retail Solutions

Our deep industry knowledge, combined with technical proficiency, positions us uniquely to implement Microsoft Dynamics 365 Commerce solutions tailored to your specific needs. We understand the challenges and opportunities within the retail and CPG sectors and how to best leverage these insights to drive impactful transformations.

CX Connect for Retail

It’s time to transform the retail experience: back-end operations, front-end sales, customer engagement, and employee satisfaction. Create more impactful customer experiences, reduce manual work across inventory management, customer service, and most every function and facet in retail—online and off.

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ERP Connect for Retail

A cohesive collection of implementation and support services and business applications for a Retail & Consumer Goods organization to customize as needed. In addition to a strategy-specific implementation or optimization of Microsoft solutions, ERP Connect includes a wide range of IP and applications to extend the system.

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Data-Driven Decision Making with Argano Data Insights

By integrating Argano Data Insights with Microsoft's Fabric data solutions, we provide you with powerful tools to analyze vast amounts of data in real-time. This capability allows for informed decision-making, from inventory management to personalized marketing strategies to Retail Dashboards and data insights.

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Enhancing Customer Engagement with AI

Utilizing Microsoft's Copilot capabilities designed to transform retail operations, we enable you to offer personalized customer experiences across various touchpoints:
•   In-Store: Equip staff with AI-driven insights to better assist customers and streamline operations.
•   Online: Provide personalized recommendations and seamless navigation.
•   Call Centers: Enhance support with AI tools that assist representatives in real-time.

These intelligent solutions ensure that your customers receive a tailored experience, nurturing loyalty, and satisfaction.
At Argano, we recognize the pivotal role that advanced retail technologies play in enhancing customer experiences and streamlining operations. Our expertise encompasses the integration of cutting-edge solutions such as Mobile Point of Sale systems, payment connectors, and a variety of retail devices. By leveraging these technologies, we design and implement interconnected retail and commerce systems that are both cohesive and efficient.

In-Store and Mobile Point of Sale Systems

Modern POS systems like Microsoft Dynamics Store Commerce enable retailers to process transactions anywhere within the store environment, enhancing flexibility and customer engagement. These systems support various payment methods, including contactless payments and digital wallets, catering to diverse customer preferences. By integrating modern Store Commerce solutions, retailers can reduce wait times, improve service efficiency, and gather valuable sales data in real-time.

Integrated Retail Systems

Argano's approach to system integration ensures that all components, from In-Store Commerce POS systems to payment devices, work harmoniously within your retail infrastructure. By adopting a data-first methodology, we connect applications not only to your workflows but also to your overarching business objectives. This integration facilitates real-time data synchronization across sales, inventory, and customer management systems, empowering retailers with actionable insights and the ability to deliver personalized customer experiences.

Through the strategic implementation of these technologies, Argano enables retailers to create a unified commerce environment that enhances operational efficiency and elevates the customer journey.

Commitment to Security and Compliance

With Microsoft's comprehensive security and compliance tools, we ensure that your data governance and compliance requirements are met, providing peace of mind in an increasingly regulated environment.

Strategic Implementation with a Forward-Thinking Approach

At Argano, we design optimal rollout strategies that anticipate future implementation phases, minimizing the risk of downstream rework. By understanding your business priorities, we guide you down the most efficient path, ensuring that each phase of the implementation aligns seamlessly with your business priorities. This proactive approach not only saves time and resources but also sets the foundation for sustainable growth and adaptability in a dynamic market landscape.

Service Intelligence

Retailers and CPG organizations need to meet customer needs. Argano's Service Intelligence Everywhere uses Microsoft Dynamics 365 to transform customer service. By integrating AI insights and data analytics, we enable personalized, efficient, and proactive support across all channels. This enhances customer satisfaction and boosts store associate engagement, providing them with the tools to resolve issues quickly. Features like contextual insights, proactive issue resolution, and omnichannel engagement ensure a seamless, intelligent service experience for everyone.

Partner with Argano

Embarking on a digital transformation journey requires a partner who understands the intricacies of the retail landscape and possesses the technical acumen to implement robust solutions. Our commitment is to equip your business with the tools and insights needed to thrive in a competitive landscape, fostering growth and customer satisfaction.

Discover how Argano's Commerce Intelligence Everywhere can revolutionize your retail operations.