Intelligent CX strategies and solutions that fuel customer engagement and growth
Building meaningful customer experiences and journeys starts with the right strategy and enterprise solutions developed specific to your customers and lines of business. With advanced CX solutions, AI-fueled virtual assistants and chatbots, self-service portals and applications, omnichannel service systems, and ecommerce apps, we help put your customer in charge and drive sustainable revenue for your business.
It starts with the data, and your customer data is everywhere. Capture and codify every critical piece — order history, service history, demographics, website behavior, and more — to provide your team with the data and intelligence needed to optimize the customer experience, online and offline. We help you uncover and centralize customer data, giving you a real-time, panoramic view of each customer.
Automation is critical — for your customers and team. With little to no human interaction, advanced AI and ML solutions can analyze customer data to understand individual preferences and tailor interactions accordingly, helping you serve more customers more quickly and completely with fewer resources. Additionally, by automating customer cases, you can collect more actionable data to drive more rewarding customer experiences.
Emphasize customer journey mapping to understand the complete customer experience across all touchpoints. Argano provides both the analytics tools and expertise to capture CX KPIs and measure the effectiveness of new technologies and tactics in creating more rewarding experiences. We optimize journeys via feedback through surveys, sentiment analysis, and social media interactions.
Omnichannel contact centers are a proven means to improving service and fueling engagement. By leveraging Argano CX Connect you quickly benefit from a comprehensive solution to help reduce call-handling times by 70%, improve first call resolution rates by 50%, and meet each customer where they are: Interactive Voice Response (IVR), SMS, chat, email — whatever channel they prefer.
Contact us today to learn how our solutions will fuel your digital transformation.