Have a question? Connect with an Argano expert!
A subject matter expert will reach out to you within 24 hours.
Date
On-Demand
Summary:
Consumer demand for exceptional, personalized customer service has never been higher, while the aging workforce and future labor market outlook creates a myriad of challenges for service leaders. Thankfully, strategic service transformation initiatives have the potential to not only address these labor challenges but streamline service delivery and generate new revenue streams.
During this webinar, service delivery and labor experts from Argano will discuss:
- The labor Market for service workers: We'll explore the current hiring climate and its impact on customer and field service teams.
- Risk mitigation strategies for service operations: Your organization can employ a number of different talent and operational strategies to reduce the labor market risk.
- Tactics to enable those risk mitigation strategies: There are many process and technology changes that can reduce service-related transactions and increase employee productivity.
- Impact of strategies on customer service operations: We’ll provide concrete examples illustrating how the strategies and tactics discussed have a measurable business impact.
- How to measure your organization’s service maturity: Argano provides a proven framework to lay the foundation for service transformation.
Speakers:
Barry Weiss, VP of Strategic Client Engagement
Barry Weiss is Argano’s VP of Strategic Client Enablement and Service Transformation Practice Lead. With more than 25 years of experience across various industries, Barry builds consulting practices and leads large-scale service transformation programs for clients in asset-intensive businesses. Prior to joining Argano, Barry built Deloitte Consulting's field service practice from the ground up. Throughout his career, he has successfully led and consulted with numerous Fortune 500 companies, earning a reputation for his ability to streamline processes, increase productivity, and improve the customer experience.
Chris Maurio, Vice President, Solutions
With extensive experience spanning two decades in the HR technology sector, Chris is renowned for his leadership in global implementations, enabling business transformation through multi-pillar engagements and guiding strategy for organizations transitioning from on-premises, disparate systems to cloud solutions. As a trusted advisor with extensive change management experience, Chris facilitates enterprise-wide adoption of innovative solutions, integrating artificial intelligence into HR strategies to steer clients towards enhanced decision-making and greater operational efficiency.