How Montefiore Einstein Executed a Complex UKG Transformation
Large-scale workforce transformation in healthcare is not just about implementing new technology. It’s about aligning systems, processes, and people across complex environments, often under tight timelines and high operational demands. That was the reality facing Montefiore Einstein as they set out to modernize and standardize their workforce management (WFM) strategy, and which lead to them chosing Argano for a multi-wave implementation of UKG Pro WFM, helping unify operations across a growing and diverse healthcare system.
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The Challenge: Fragmented systems across a growing healthcare network
Following years of expansion and acquisitions, Montefiore Einstein found itself operating across multiple HR, Payroll, and WFM systems with complex configurations and processes. Some hospitals were using legacy Kronos environments for WFM, while others relied on entirely separate platforms. In addition to using various HR and PR systems and an uncentralized WFM system, this created inefficiencies, inconsistencies, and limited visibility across the organization. The goal was clear: move to a single modern and centralized system, standardize operations, and transition to a scalable, future-ready WFM platform.
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The Solution: A multi-wave UKG Pro WFM implementation
To achieve this, Montefiore Einstein partnered with Argano to implement UKG Pro WFM through a structured, multi-phase rollout in conjunction with their move to a new Human Capital Management (HCM) platform.
- Wave 1: ~25,000 employees across four entities onboarded, including Timekeeping, Advanced Scheduling, Leave, Analytics, and other integrations.
- Wave 2: Expansion to additional hospitals with enhancements and new builds.
- Wave 3: Ongoing rollout to further standardize operations across the organization.
All of this was executed within an ambitious 18-month timeline, demonstrating the scale and complexity of the transformation.
There are multiple factors setting Argano apart in driving a successful implementation:
- Assessing before configuring: Rather than applying a one-size-fits-all approach, Argano focused on first deeply understanding Montefiore’s environment: everything from union rules to workflows and user experience expectations. This foundation allowed the team to design a system tailored to the realities of a healthcare workforce.
- A human-centered approach to change management: With a diverse user base ranging from highly technical staff to those less familiar with digital tools, adoption was a critical success factor. Argano aligned system design with familiar processes and provided hands-on support during training and testing, helping users confidently transition into the new system.
- Structured execution and collaboration: Through consistent communication, defined ownership, and ongoing validation, the project maintained alignment across stakeholders. The team didn’t just provide solutions—they presented options, explained trade-offs, and collaborated closely to drive the best outcomes.
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The result: Delivering on a complex transformation
Despite the scale and complexity, the project achieved key milestones:
- Successful multi-wave deployment across a large healthcare system.
- Alignment of workforce processes across previously fragmented environments.
- On-time delivery against an aggressive implementation timeline.
- A strong foundation for continued optimization and growth.
The partnership played a critical role not just in delivering the technology, but in navigating the complexity that came with it.
Beyond go-live: Continuous improvement
The transformation didn’t stop at implementation. Post-go-live efforts are focused on:
- Ongoing system optimization
- Continued training and user adoption
- Governance processes to manage future enhancements
This ensures the platform evolves alongside the organization’s needs, turning a successful implementation into a long-term strategic advantage.
Why this story matters
This engagement highlights a broader truth: successful workforce transformations are defined not just by go-live milestones, but by long-term adoption, alignment, and partnership.
For healthcare organizations navigating complex environments, the right partner can make all the difference.