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Unifying identity data for secure, scalable growth across the enterprise
1
The Challenge
A leading Fortune 100 media and family entertainment company needed to modernize its identity data infrastructure to support a growing, global enterprise. With over 2 million identity records scattered across outdated systems, the organization struggled with data inconsistencies, governance gaps, and an inefficient provisioning process. Business units operated in silos, making it difficult to align identity data strategy at an enterprise level.
To address this, the client sought a unified identity management framework that would improve data accuracy, increase automation, and support long-term scalability. Key challenges included:
- Disconnected identity records across legacy platforms
- Siloed operations and lack of standard taxonomy
- Manual, error-prone onboarding processes
- Outdated infrastructure creating security risks
2
The Solution
The client partnered with Argano on an enterprise-wide Identity Data Management transformation, beginning with collaborative strategy sessions to align internal teams. The approach focused on enabling clean, connected, and governed identity data to support operational agility and enterprise resilience. Collaborating closely with the client, Argano developed a unified data taxonomy, modernized the Identity Data Repository, and laid the foundation for automation and future-state identity governance. The engagement included the following:
- Conducted 12 workshops across 6 business units to build consensus and define taxonomy
- Upgraded critical platforms including webMethods and SQL Server to enhance performance and security
- Refactored system logic to reduce technical debt and simplify maintenance
- Enabled Active Directory provisioning to streamline new user onboarding
3
The Results
The transformation had an enterprise-wide impact, enabling the client to manage identity data at scale with greater accuracy, visibility, and security. With a modernized infrastructure and clearly defined governance model, the organization can now support its digital initiatives more effectively. The unified framework improved provisioning speed, enhanced data quality, and established a foundation for continued automation and governance. The client achieved significant improvements and measurable outcomes, including:
- 21.8% increase in identity match rate between SAP and IDR
- 75,000+ user accounts automatically provisioned via Active Directory
- Elimination of known vulnerabilities through infrastructure upgrades
- Real-time visibility into data quality via executive-level dashboards