Global eCommerce Company

The Challenge

A global ecommerce company, renowned for its eco-friendly footwear, faced significant operational challenges amidst rapid expansion. With physical store operations across the United States and Canada, the company’s existing technology infrastructure could not keep up with accelerated growth.  The business was grappling with increasing inefficiencies and inaccuracies, driven primarily by the manual handling of point-of-sale (POS) transactions. Relying on spreadsheets to track these sales proved to be insufficient as it not only resulted in incorrect inventory counts, but it also caused substantial delays in sales reporting, which created a bottleneck in the flow of critical business information.

Additionally, the company's various operational arms — ecommerce, physical stores, and manufacturing — operated in silos. This disjointed approach led to a fragmented business structure where each unit functioned independently without synergy. The pressing need for a unified solution became apparent, one that could consolidate and automate the company’s global operations, thereby streamlining processes and enhancing overall operational efficiency.

The Solution

To tackle these operational challenges head-on, Argano introduced a transformative solution by deploying a greenfield Boomi environment with the Boomi Agility Accelerator. This strategic move brought about a suite of integrations and automations that dramatically improved the company’s order and inventory management.

• Shopify and POS system integration: Streamlined order management across online and in-store platforms, enhancing customer experience through consistent and reliable order handling.
• Automated Shopify order fulfillment: Accelerated the processing and fulfillment of orders, reducing customer wait times and allowing the company to allocate resources to other vital business areas.
• Inventory adjustments and nightly syncs: Ensured data consistency and accurate inventory levels, crucial for preventing stock-outs or excess inventory that could adversely affect profitability.
• Automated purchasing and stock transfer management: Simplified the creation and management of purchase orders and stock transfers, saving time and reducing errors, thereby improving operational accuracy.
• Integration with third-party logistics: Facilitated seamless communication between the company's internal systems and its third-party logistics partner, significantly enhancing operational efficiency and improving customer service.

The Results

The implementation of Boomi's integration capabilities significantly enhanced operational efficiency within just five months, culminating in a seamless go-live. This integration streamlined key processes such as Shopify and POS order synchronization with SAP, and nightly inventory adjustments, reducing manual interventions, minimizing errors, and streamlining workflows across ecommerce, physical stores, and manufacturing units.

The new system addressed critical issues of inaccurate inventory counts, providing store associates with real-time data and improving the in-store customer experience. Enhanced inventory management reduced shipping delays and increased customer satisfaction. Additionally, Boomi's integration enabled more efficient sales reporting, helping the client generate timely reports, assess sales performance effectively, and make informed decisions based on accurate business analytics. The scalable system architecture not only meets current needs but also supports future expansions, ensuring continuous innovation and growth without technological constraints.