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Manufacturing a revenue surge with a modern CPQ and e-commerce solution
1
The Challenge
Inefficient systems prevented sales goal achievement
Avery Dennison is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company struggled with an inefficient sales process that was cutting into revenue growth. The deficient order intake procedure caused money to be wasted needlessly. Disjointed custom systems resulted in expensive and regular maintenance and manual touchpoints throughout the ordering process.
2
The Solution
CPQ and Commerce bonded together to improve sales
The CX capabilities in Oracle Configure, Price, Quote and Oracle Commerce enabled Avery Dennison to utilize a system that was flexible and enterprise-ready. It easily optimized sales orders with improved margin control and automated approval workflows. Offering a full range of scalable solutions all on one platform, Oracle Commerce helped Avery Dennison build a premier e-commerce site, serve multiple e-commerce business models, and quickly generate online revenue. Customer-specific catalogs and pricing also aided in making the platform more personalized for buyers.
3
The Results
Back on track to reach higher and think bigger
Argano implemented an integrated Commerce and CPQ solution to transform Avery Dennison’s order intake process. A multi-cloud tech stack now supports modern channel selling experiences, while self-service enablement provides a new and intuitive user experience. Order intake was greatly simplified, as were product and pricing configurations. This flexible model supported agile deployment of the solution and ultimately allows Avery Dennison to react to frequent change.