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What Are IT Management Services?

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According to Cloudwards, 94% of all enterprises use cloud computing services, and the cloud computing market is expected to reach $832.1 billion by 2025. With 62% of employees working remotely at least part of the time, cloud computing has become even more essential to help companies weather disruptions and ensure business continuity in the wake of the COVID-19 pandemic. Investments in digital transformation technologies are now crucial to maintain a competitive edge. Whether your business operates in a remote-first environment or primarily on-site, information technology management simply can’t be an afterthought for modern organizations. 

Your IT infrastructure affects every employee, department, and client in your business. The problem is that building an internal IT department requires hiring, training, and managing a fleet of talented—but expensive—IT specialists. Sometimes your internal team might not have the time or expertise to handle everything you need to do in your business. Instead of hiring additional full-time employees, many brands go with a more effective option: IT management services. 

Managing the growing network infrastructure,  software, monitoring, and other demands of modern information technology can become costly—or simply too complex and time-consuming to manage—for any organization. And that’s where IT management services come in. Read on to learn more about what IT management services are and how they give businesses a competitive edge. 

What is IT Management? 

Today, your IT department is tasked with doing more and more with less time and fewer resources. If your users, clients, and leaders are demanding more from your busy IT team, IT management services can fill in the gaps. 

IT management services include any IT services that you outsource to a third-party provider. Managed service providers (MSPs) that provide IT management services are projected to become a $274 billion industry worldwide by 2026, so it’s clear that demand for IT management will continue to grow in the coming years. 

The great thing about IT management is that a provider can take over just about any IT function in your business, including: 

  • Mobile device management
  • Remote monitoring
  • Unified communications (voice, video, chat, and email)
  • Wi-Fi
  • Security and passwords
  • Infrastructure maintenance
  • Updates and patches
  • Backups and disaster recovery
  • Data analytics
  • Asset management
  • Troubleshooting and repairs
  • Support and help desk
  • Break / fix

IT management services are flexible, too, which means you can choose from different tiers of service or customize a package to your liking. Some brands prefer to outsource just one task, like help desk support, while others opt for a fully-managed IT service. 

Thanks to the cloud environment, IT management services can happen from anywhere. When you partner with an MSP, you’ll download software they can use to access your network and devices remotely. There’s no need to have your MSP on-site to manage your IT, which is a big perk for remote or hybrid organizations. 

The Benefits of IT Management Services

Even if you already have an internal IT department, IT management services can augment your team with an always-on group of experts. Below, we’ll take a look at three major benefits to hiring an MSP to manage your organization’s IT, no matter your size. 

1. Lower Costs

The average salary for an IT specialist is nearly $60,000. If you factor in the costs of benefits, hiring, training, and managing this employee, it isn’t always cost-effective to hire full-time IT workers.

IT management services give you instant access to a team of IT experts at a lower cost. Frankly, it’s difficult to match an MSP’s pricing when you hire an internal team, which is why cost reduction is the biggest benefit of switching to an MSP. 

2. Improved IT Outcomes

With IT management services, your business outsources IT to an expert vendor. They have a team of specialists who are ready to hit the ground running for your business, which means you could see results almost immediately. 

Instead of training your internal team on the intricacies of cybersecurity or the cloud, an MSP gives you immediate access to the best of the best. An MSP’s team has years of experience working with multiple clients, and they’ve seen it all. They have the breadth of experience necessary to improve your IT, whether in the form of a faster network, reduced costs, or tighter security. 

3. Get More Value from Your Internal IT Team

Don’t worry: hiring an MSP doesn’t mean you have to fire your existing IT department. Your employees have valuable institutional knowledge, as well as industry experience in their field. 

When you outsource to an IT management services provider, they handle the nagging to-dos while your employees get their time back. Instead of asking internal IT to focus on tedious help desk tickets, outsource this task to your MSP and route internal employees back to projects that matter. 

Plus, your internal team can help you better manage your MSP, offer expert advice on reports, and act as an informed point of contact for your MSP relationship.

Trusted IT Management Services for the Remote Era

Give your internal IT team the freedom to innovate your business. By outsourcing IT management services to a trusted MSP, you can quickly resolve—and prevent—issues before they disrupt business. 

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